Area Desks

Area Desk Information

The Area Desks are an integral part of the Department of Residence Services. They serve as primary information centers for residence hall students.

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Area Desk Locations and Hours

Area Desk Location Hours Phone Numbers Halls Served
Dunbar Desk Dunbar Hall 8 a.m. – 10 p.m. (330) 672-3610 Dunbar, Engleman, Prentice, Verder, Lake, Olson, Johnson, Stopher, Centennial Courts A/B
Twin Towers Desk Center Area between Beall and McDowell Halls 8 a.m. – 10 p.m. (330) 672-3915 Beall, McDowell, Allyn, Clark, Fletcher, Manchester, Korb
Tri-Towers Desk Rotunda 24 Hours a Day until September 4.
Beginning 9/4: 8 a.m. – 10 p.m.
(330) 672-3244 Centennial Courts C/D/E/F, Koonce, Leebrick, Wright

NOTE: These hours are when residence halls are open and classes are in session.

Services provided at Area Desks include the following:

  • Visitor Parking Permits: Guest parking passes are no longer distributed through the area desks. Please visit https://www.kent.edu/parking/mobile-payments-passport for information about guest parking.
  • FlashTrack (requests for repairs in room or public areas)
    • FlashTrack is a self-service work order system that students can enter all maintenance requests and services. For students living in a Residence Hall, maintenance requests can be submitted through FlashTrack’s website: http://www.kent.edu/flashtrack for any non-emergency repairs. For emergency repairs, contact your residence hall’s area desk.
  • Cart Check-Out
    • Each area desk has a limited number of carts that can be borrowed for up to one hour during move-in, move-out, and during room changes (if available). Residence hall students who would like to borrow a cart must follow the terms of use to ensure that it is returned and available for use by other students.
    • Anyone checking out a cart must: be a residence hall student and provide the desk with a cell phone number. This information must be provided when the item is checked out. The Area Desk staff will record this information at the time of checkout.. The student checking out the cart is responsible for its return and is not permitted to transfer it to another person. 

      After one hour, the cart should be returned to the Area Desk, so other residents may use it. In the event, the student would like to use the cart for a second time he/she will need to repeat the process. If the cart is not returned within the designated time, the Area Desk staff will contact the cell phone number provided. If the cart is not returned after the call is made, there will be a $10 per hour late fee assessed (late fee will not to exceed the replacement cost of the cart). If the cart is not returned, the cart replacement fee ($110) may be charged to the student’s account.

  • Lock-out/Temporary Key Card: A resident may obtain a temporary key from the area desk assigned to their hall.  The following policies apply:
    • Residence hall key cards may not be duplicated, transferred or given to any other individual.
    • A resident may obtain a temporary key from the area desk assigned to their hall.
    • A temporary key must be returned by the resident responsible for the key checkout. This key is for your use only and cannot be transferred to any other individual.
  • Policies for halls using the FLASHcard for access:
    • A temporary key for a Lost, Broken, Stolen, Not Working and Room/Hall Change must be returned to the area desk by 5pm the next business day after the day of the key checkout. This is to allow the resident time to get their FLASHcard replaced or their new room access to take effect.
    • All temporary keys are due back by 11p.m. every day. Failure to return by the due date will result in a $25 fee to the student’s Bursars account.
  • Residence Hall Check-in/Check-outs
  • Questions about vending refunds/repair requests
    • Refund Requests: Individuals will need to complete the following for vending machine refunds:
      • Must fill out a refund slip/envelope located on the machine with full mailing address (their full name, street number, street name, city, state, and zip code) and list current phone number, since the refund will be mailed from an off campus company.

      • Person returns completed slip/envelope to the pocket on the machine. 

      • If the envelope or pocket is not present, or if person has questions regarding refunds she or he should contact dining services (vending) at 330-672-8722.

      • Vending Machine Repair Requests: Individuals should contact the Area Desk to report non-operating vending machines. The individual will need to share the type of machine (Pepsi, food), machine number (listed on the machine) and how it is malfunctioning. 

  • Lost & Found: Occasionally items may be turned in to the area desk, which may have been lost by their owner. The area desk will try to identify and contact the owner. 
    • If the owner has been contacted, the desk will only hold the item for 24 hours. If the owner does not claim the item within 24 hours after being contacted, then the item may be turned in to the the Office of Safety and Security (Tri-Towers).
    • If the owner cannot be identified or contacted within 24 hours, the item may be turned in to the the Office of Safety and Security (Tri-Towers).
  • Student Appeal of Key Charges
    • A key charge may be assessed to a student for the following reasons:

      Students may appeal key charges in writing to the Clerical Coordinator for the area desk that issued the key charge(s). Appeals must be completed within two weeks of the email notification to the student that a charge has been assessed.

    • If a student would like to have the appeal reexamined, the student should email the Associate Director, Assignments, Daniel Shonk at dshonk1@kent.edu. Appeal requests received after the charges have been on the student account for 30 days or more will not be considered. Students should allow 5 business days for response to the appeal reconsideration requests.

      For purposes of a directing an initial key charge appeal, the area desk contact information is listed below:

      Dunbar Desk

      Located in Dunbar Hall
      Desk serves students in: Dunbar, Engleman, Prentice, Verder, Lake, Olson, Johnson, Stopher, and Centennial Courts A/B
      Clerical Coordinator: Mandee Cleveland – aclevela@kent.edu
      Phone: 330-672-3610

      Tri-Towers Desk

      Located in Tri-Tower Rotunda
      Desk serves students in: Centennial Courts C/D/E/F, Koonce, Leebrick and Wright
      Clerical Coordinator: Marlo Rose – mnighma1@kent.edu
      Phone: 330-672-3244

      Twin Towers Desk

      Located in Twin Towers Center
      Desk serves students in: Beall, McDowell, Allyn, Clark, Fletcher, Manchester, and Korb
      Clerical Coordinator: Nancy McCloud - nmcclou1@kent.edu
      Phone: 330-672-3915

      If a student would like to have the appeal reexamined, the student should email the Associate Director, Assignments, Daniel Shonk at dshonk1@kent.edu. Students should allow five business days for response to the appeal reconsideration requests. Appeal requests received after the charges have been on the student account for 30 days or more will not be considered.