Mail and Package Delivery


University Mail Services teamed up with the Department of Residence Services to provide this guide about successfully sending and receiving mail for students at the Kent Campus.

New for Fall 2021 - Eastway On-Campus Mail Center

Begining August 2021, all mail and packages for students living on campus will be processed and distributed through a centralized mail center located in the lower level of Eastway Center.

New mailing address for students:

Student Name
Residence Hall
Kent State On-Campus Mail Center
1375 Eastway Drive
Kent, OH 44243



You should address all mail and packages (including UPS and Fed Ex) as follows:

How to Address Mail and Packages
Student Jayne Smith
Residence Hall Name - KSU Prentice Hall - KSU
Area Desk Name Dunbar Desk
Area Desk Address 225 Midway Drive
Kent, Ohio 44243 Kent, Ohio 44243


Preferred Name Process

Creating and embracing an inclusive environment is important to the mission of Kent State University.  We recognize that some students use a name other than their legal name to identify themselves. As such, Kent State University has established a process for students to request a preferred name. When processing lettered mail and packages, the area desk staff will look for both the legal first name and preferred name registered with the University. If mail comes to a name other than one of these (such as a nick name or addressed to a student’s parent’s name), the letter or package would likely be returned to sender.


Dunbar Desk — 225 Midway Drive, Kent, Ohio 44243
Located in Dunbar Hall
Desk serves students in: Centennial Courts A, B, C, D, E, & F, Dunbar, Engleman, Johnson, Olson, Prentice, and Stopher 
Phone: 330-672-3610

Tri-Towers Desk — 1525 Leebrick Drive, Kent, Ohio 44243

Located in Tri-Tower Rotunda 
Desk serves students in: Allyn, Beall, Clark, Fletcher, Koonce, Leebrick, Manchester, McDowell, and Wright
Phone: 330-672-3244


Mail Services is located on the ground floor of the Administrative Services Building at 1500 Loop Rd. and is a university run and funded department. Mail Services is where mail and packages from the United States Postal Services (USPS) are processed, sorted and sent out for delivery to the residence halls and university offices. Mail Services has a counter for stamp sales, package shipping and other postal information. The only payment methods accepted are cash or check. Hours of operation are from 8:00 a.m.- 5:00 p.m. Monday through Friday. Currently, Mail Services handles only mail and packages sent via USPS. 

Phone: 330-672-2164. 

The Post Office in the Kent Student Center is located on the ground floor and is a contract unit of the USPS. No mail is delivered to or distributed from this location. However, for the convenience of the university community, stamps, envelopes, shipping material and package services are offered at the counter. The Kent Student Center Post Office accepts cash or check.

Kent Student Center Post Office hours are 7:30 a.m. - 11:30 p.m. Monday through Thursday, 7:30 - 12:30 a.m Friday and Saturday, and 9 a.m. - 10:30 p.m. Sunday. The hours may vary during breaks and holidays. 

Phone: 330-672-8189.


44240 is the ZIP code for Kent residents that live off-campus.

44242 is the ZIP code for buildings on the Kent State University campus that are not residence halls.

44243  is the ZIP code for residence halls on the Kent State university campus.

Make sure Your mail arrives quickly by following these suggestions:

When tracking a USPS package, an online status that indicates the package is in Kent does not necessarily mean that it has been received, processed, sorted and delivered to the student’s area desk. We attempt to make delivery the same day as the package is received from the Post Office, but on occasion the process cannot be completed until the next working day.

USPS Express package delivery dates and times will vary depending on postal and Mail Services’ delivery schedules. An overnight Express package mailed late Thursday may not be delivered to the student until the next Monday (or Tuesday if a Monday is an observed holiday).

Delays in delivery can occur if the name or address is incorrect or incomplete.

Students should receive notification of lettered mail and packages through their Kent email address from on the day of delivery.

Packages will be held for 10 days before being returned. A second notification will be emailed to the student if the package has not been picked up within 48 hours.

Mail Services or Residence Services cannot be responsible for breakage of fragile objects, delays in delivery by the USPS, illegal or unlawful contents or freshness of perishable material. 

Packages containing alcohol or shipped in an alcohol package will be refused by the area desk staff.

In the case where a student receives a Postage Due slip, the student must go to the Kent Post Office at 626 Franklin Avenue to pay the postage due before the item will be released.