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A highly trained professional, skilled in continuous improvement tools and techniques with the understanding of the concepts of Lean and Six Sigma, can enhance an organization’s processes, assist in increasing productivity, support a continuous improvement culture and help an organization function at peak efficiency and accountability.

Kent State’s Lean Six Sigma Green Belt Training and Certification is a focused, intense program for continuous improvement change agents. These change agents will gain an understanding of, and skills in, the in-depth concepts, tools and techniques of Lean and Six Sigma.

The content of this program will cover the basic principles of Lean and Six Sigma and how these complementary approaches can be leveraged to improve manufacturing and transactional/service-related processes. The Green Belt training and certification introduces improvement and design methodologies and tools, including statistical analysis using Minitab software.

You will learn: 

• How to Build a Sustainable Culture and Infrastructure of Continuous Improvement
• The DMAIC Project Methodology
• The Tools of Six Sigma, Lean and Theory of Constraints
• How to Use Data to Effectively Make and Drive Decisions
• The Skills to Guide Organizations to Gains in Productivity, Quality, Complexity, Cost and Throughput

The live, facilitator-led virtual training is delivered via the Zoom platform in 14, half-day sessions over approximately a one-month timeframe. Participants will engage in the learning with small-group activities, interactive group projects, simulations, case studies, videos, Think-Pair-Share interactions, storytelling, hands-on data exercises using Minitab software, and student-led real-world exercises, in additional to instructor-led discussions.

When was the last time you or your team sat down and evaluated the lessons learned from either a great decision or a bad decision? Managers, employees and teams are constantly making and implementing decisions, but few examine the process and assess the quality of their decisions. In today's business environment, the impact of a poorly made decision can be costly. On the other hand, a great decision can produce results that will move an organization forward. This program focuses on helping you learn and apply a proven process for making effective decisions utilizing group exercises, movie clips, real-world examples and a team case study to analyze and improve decision-making skills.

• Four Styles of Decision Making and When to Use Them
• Six Important Elements of an Effective Decision Making Process
• The Role of Intuition in Making Decisions
• How to Better Manage Participative Decision Making Processes
• Tools and Techniques that Facilitate Decision Making
• Determine the Return on a Decision
• How to Recognize and Avoid Common Pitfalls in Decision Making

Establish yourself as a globally recognized human resource expert by earning the new standard in HR certification: SHRM Certified Professional (SHRM-CP) and SHRM Senior Certified Professional (SHRM-SCP). These professional certifications can open doors for professional advancement, serve to harmonize standards with changing expectations and signal to employers advanced professional development.

Ensure you're prepared with our course designed for SHRM credential candidates. Expand and test your knowledge and practical, real-life competencies in areas critical for HR career success. 

This intensive 12-week program offered by Kent State University combines expert instruction with the 2021 SHRM Learning System® for SHRM-CP/SHRM-SCP, so you will learn faster, retain more knowledge and stay on track for success on the exam.

VIRTUAL CLASSROOM SESSIONS INCLUDE: 

• A high-level review of course material
• Interactive discussions and learning activities focused on the practical application of HR competencies and knowledge
• Sample assessment questions
• Study and test taking tips

The course investment does not cover registration for the SHRM-CP or SHRM-SCP examinations.

WHO SHOULD ENROLL IN THIS COURSE?

Our Human Resource certification preparation course is designed primarily for individuals seeking SHRM-CP or SHRM-SCP certification. This certificate is a great choice for HR professionals who want to:

• Increase their knowledge
• Advance their skills
• Earn recognition from the global community

Advancing your career. For those not seeking certification, the SHRM Learning System for SHRM-CP/SHRM-SCP course provides a comprehensive and accelerated option for professional development. Participants gain a generalist viewpoint, refresh key ideas and concepts, strengthen their understanding of core HR competencies and increase productivity in the workplace.

WHY ENROLL?

Offered in partnership with the Society for Human Resource Management (SHRM), the curriculum provided in the 2021 SHRM Learning System is designed by global subject matter experts and covers the entire SHRM Body of Competency and Knowledge™ (SHRM BoCK™). Throughout the program, HR professionals are encouraged to acquire the competencies and knowledge they'll need to effectively perform their jobs and achieve career success. Our course is designed to help you learn and retain the material effectively and efficiently by combining the best exam preparation system with expert instruction and peer discussion.

Kent State University's program offers you a preparation course to help meet your needs and increase your success on the SHRM-CP and SHRM-SCP exams.

BENEFITS TO YOU

• An experienced, SHRM-certified instructor
• The SHRM Learning System, historically ranked the #1 HR certification prep tool
• Ability to acquire the knowledge and understand the behavioral competencies to help you prepare for the exam
• A structured learning experience that keeps you on track
• Opportunities to network and learn from your peers
• Eligibility for tuition reimbursement

COURSE TOPICS

The SHRM Learning System® for SHRM-CP and SHRM-SCP is comprised of five modules of study:

1. Human Resource Competencies

• Leadership and Navigation
• Ethical Practice
• Business Acumen
• Relationship Management
• Consultation
• Critical Evaluation
• Global and Cultural Effectiveness
• Communication

2. People

• Talent Acquisition and Retention
• Employee Engagement
• Learning and Development
• Total Rewards

3. Organization

• Structure of the HR Function
• Organizational Effectiveness and Development
• Workforce Management
• Employee Relations
• Technology and Data

4. Workplace

• HR in the Global Context
• Diversity and Inclusion
• Risk Management
• Corporate Social Responsibility
• Employment Law and Regulations (U.S. Only)

5. Strategy

• Business and HR Strategy

In this program, you will learn basic knowledge on what it takes to carry out projects effectively through the understanding and application of standard project management tools and techniques. It is a nuts-and-bolts program that presents you with "everything you need to know" to manage projects effectively. Examples include:

• Project Introduction – stakeholders, triple constraints, project lifecycle
• Project Initiation, Definition and Leadership – deliverables vs. scope, chartering
• Project Planning – milestones, budgeting, work plans, scheduling, critical path
• Project Execution and Control
• Project Close Out

The tools and principles taught in this program are based on the Project Management Institute's (PMI)® Project Management Body of Knowledge (PMBOK® Guide).

PMI and PMBOK® Guide are registered marks of the Project Management Institute Inc. 

Effective communication skills give you the power to achieve success in your supervisory role, as well as in all of your relationships. Influencing others to accept change, creating rapport among work teams and handling difficult conversations require choosing the most productive strategy for keeping the conversation on track and the personalities involved in sync. This program provides you the opportunity to assess communication strengths and weaknesses and to learn a variety of practical, powerful communication strategies that can be applied immediately on the job, with peers, subordinates and supervisors.

• Develop a Communication Style that Generates Trust in the Workplace
• Improve Listening Skills
• Respond More Effectively During Difficult Conversations
• Give Clear Directions to Employees

Studies have found that up to 20 percent of newly hired employees resign within their first 45 days. Effective onboarding is critical to helping your new hires feel comfortable in the workplace, earn their commitment to the organization and help them start contributing to their role. When the process is conducted virtually, it’s even more critical to get the experience right. In this program, you will learn how to structure your virtual onboarding program and you will actually begin to build your program. You will walk away with tools and templates that will empower you to finish creating an effective onboarding program for your organization.

By participating in this training, you will be able to:

• State the Reasons Why Effective Onboarding is Important and Valuable to Your Organization
• Describe the Technology Needed to Support an Effective Virtual Onboarding and Virtual Work Process
• Outline the Virtual Onboarding Activities and Ownership Needed for Each Stage of the New-hire Journey
• Use Web Conferencing Interaction Tools and Describe How to Leverage These Tools in Virtual Onboarding Programs

Studies have shown that an individual’s level of Emotional Intelligence (EI) can be a greater predictor of success in the workplace than IQ. We see this type of intelligence (or lack of it) play out in our lives on a daily basis, but may not understand its importance in developing key working relationships and our ability to influence others. Whether we are at work, home or in our community, knowing and managing our emotions, and responding appropriately to the emotions of others, will determine our ability to work effectively and achieve the outcomes we desire.

In this interactive program, you will learn to: 

• Understand the Definition of EI
• Define the Four Components of EI and Related Competencies
• Identify Strategies for Enhancing Your EI
• Define an Emotionally Intelligent Culture
• Understand the Process of Achieving an Emotionally Intelligent Culture
• Identify Strengths and Opportunities in Your Current Leadership Approach

This program may be delivered in a four- or eight-hour format and is targeted for all associates in an organization.

This highly interactive program focuses on the Accelerated Learning Model of training for adults. You will:

• Create an Inviting, Supportive Learning Environment for Effective Training Delivery
• Understand the Role of the Trainer and Facilitator
• Master the Somatic, Auditory, Visual, Intellectual (SAVI) Adult Learner Mode
• Organize and Deliver Materials for Effective Learning Experiences
• Engage Adult Learners in More Creative, Memorable Ways
• Review the Five-step Accelerated Learning Model (Learner Preparation, Connection, Creative Presentation/Discover, Activation, Integration)
• Apply the Accelerated Learning Model to an Existing Program or a Sample Instructional Topic

Conflict is natural within the workplace and a predictable part of working with others. Yet unresolved conflict negatively affects morale, motivation, communication, attitudes and productivity. Handled appropriately your conflict can lead to positive, cooperative situations.

• Maintain Your Cool in Difficult Situations
• Learn Valuable Communication Skills for Conflict Resolution
• Become Aware of Your Conflict Style Using the Thomas Kilmann Conflict Inventory
• Utilize Five Strategies for Conflict Resolution
• Learn How to Minimize the Negative Aspect of Difficult Situations and Turn Conflict Into a Positive Outcome

Today’s workplace is affected by six generational mindsets. Each generation offers diverse assets to any organization. This program explains the origins of generational mindsets and their impact on work practices while providing practical skills and strategies for leading the new generational workforce and maximizing the contributions of every generation on your team.

In this entertaining and informative program, you will:

• Understand the Differences Between the Mindsets of Each Generation 
• Discover How these Mindsets Affect Today’s Workplace
• Learn How to Lead a New Generation
• Prepare Your Leadership Style for the Future Workplace

Successful course design in a short amount of time is a requirement in today’s fast-paced environment. It requires the training professionals to deliver high-quality, high-impact training; often with little budget and under severe time constraints. Understanding the needs of adult learners is the key to success in this process.

This workshop will provide you with adult learning foundations and design skills specific for those conducting any type of training. This program is conducted in an interactive dialogue-based delivery method with practical, structured training development application. You will receive planning forms, design templates, sample room layouts and explanations for the use of each one. Topics covered include:

• Understand the Fundamentals of Adult Learning
• Design Training Sessions, Sequencing, Materials, Aids and Activities
• Learn Why People Forget and How to Build Retention Rates

Have you found what works to motivate your employees for improved performance?

• Learn About the Many Motivational Options Beyond Increased Pay
• Find Out What Types of Rewards Work in What Types of Circumstances
• Through Practical Activities and Group Interaction, You Will Review the Theories of Motivation and Apply These Theories to Real-world Applications
• You’ll Gain Ideas You Can Use to Impact Employee Performance Upon Your Return to the Workplace

In this follow-up to the two-day Essential Skills for Managing Projects program, you will take a more in-depth look at critical topics in project management. The tools and principles taught in this program are based on the Project Management Institute's Project Management Body of Knowledge (PMBOK® Guide).

• Applying the Essential Skills
• Resource Management
• Time Management
• Project Leadership
• Change Management
• Risk Management
• Managing Multiple Projects
• Monitoring and Controlling

PMI and PMBOK® Guide are registered marks of the Project Management Institute Inc. 

Are you prepared to get the best from your organization’s employees? The greatest impact managers and leaders can make on their organization comes from how they deliver results through others. Coaching is vital to developing talent in organizations, and it is an essential capability of all who supervise others. Good coaching skills can earn you greater respect and trust, help you confidently confront difficult situations, improve employee motivation, and turn substandard behavior and efficiency into increased profitability and employee satisfaction. Get on the fast track to developing a leader-coach mindset and maximizing — and sustaining — peak team performance. This training is unique in that it goes far beyond skills training. Its very depth allows you to truly comprehend the art of coaching.

Upon completion of this program, you will:

• Understand your various roles through completing a Coaching Skills assessment while measuring the “coaching gap” between performing other roles and being in a coaching role 
• Discover ways to be more effective in the role of coach and how to gain commitment from the person being coached 
• Learn a coaching theory, utilized by executive coaches to improve the coaching relationships and communications 
• Practice difficult conversations that deliver constructive feedback while inspiring and motivating 

Managing a fully or partially remote work team is a new reality, resulting from both the Pandemic-impacted world and the global economy. Successfully engaging your team and maximizing their performance to achieve your business goals can be a challenge for any manager, but it is especially complex and difficult when you lead a remote team. In this program you will learn the essentials of how to build and maintain a solid, high-performing team, with a focus on how to do this when some or all of you are not co-located.

Key topics include:

• Challenges and Opportunities When Leading a Remote Team
• Remote Recruiting and Virtual Onboarding
• Establishing a Culture of Trust and Healthy Conflict
• Motivating and Engaging Your Remote Team
• Making Effective Team Decisions
• Setting Expectations and Ensuring Accountability to Maximize Team Performance

When you take the time to cultivate a productive working relationship – by understanding the strengths and weaknesses of your superiors – everyone wins. Influencing is a skill that we simply learn as we grow up by copying others around us and is primarily based on our life experiences. However, there are techniques that we can learn and apply to most effectively influence others.

By participating in this highly interactive training, you will be able to: 

• Show Your Understanding when Communicating with Others to Open Up the Conversation
• Encourage or Discourage Anyone Strongly in the Direction of Your Choice
• Understand Your Superior’s Working and Communication Style
• Sequence Your Statements Efficiently, so that You Can Get Maximum Effect for Your Objectives
• Use the Six Universal Principles of Influence and Learn How to Counteract Them
• Deliver Your Potentially Negative Message while Getting a Good Response
• Use a Simple Technique to Reinforce the Behavior of Team Members

Learn how you REALLY operate within a team and how you set your team up for success or failure. This program is designed to teach you, as a leader, how to build teams and group interactions through a totally hands-on experience. Walk away with specific actions to build your current team and integrate new employees into the team.

• Understanding Barriers Inside Your Team
• The Circle of Invitation
• Un-agreed to Expectations are Resentments Waiting to Happen
• Plan, Problem Solve, Process and Improve

Manage discipline effectively and your organization will observe reduced discord among employees, decreased numbers of grievances and increased productivity. You and your organization will experience increased cooperation among employees and sustained positive employee relations, leading to an enhanced organizational culture where everyone is working together toward the same goals.

• View Effective Discipline as an Indispensable Tool for Supervisory Effectiveness
• Handle Discipline Fairly and Consistently to Develop and Sustain Positive Employee Relations
• Use Discipline to Encourage and Obtain Desired Organizational Goals
• Exercise Discipline to Correct Performance, Not Punish Wrongdoing

OPTIONAL ADD-ON PROGRAM

Organizing and managing the day-to-day activities of a project can be challenging enough. However, successful project managers must also have the skills necessary to develop a high-performing team, make and implement effective decisions, and communicate with and influence stakeholders outside the core project team. The difference between management and leadership will forever be debated; but when it comes to projects, you manage the process and lead the people. This program focuses on five skills necessary to effectively lead a project. Participants will learn to:

• Identify, Communicate With and Influence Stakeholders
• Assign Roles and Responsibilities
• Build an Effective Project Team
• Make Project Decisions
• Run Effective Project Meetings

Learn how behaviors, motivators and personal styles impact our relationships at work and at home. This innovative and interactive session is based on the DiSC^® behavioral social style index. DiSC^® is the leading personal assessment tool used by over 1 million people every year to improve work productivity, teamwork and communication. By completing the DiSC^® profile, you will identify your areas of strength and those you can develop further. In addition, you will practice effective communication strategies that you can apply immediately. In this program, you will:     

• Identify your personal style using the DiSC^® profile
• Improve your communications with peers, subordinates, clients, friends and supervisors
• Learn to read others’ styles to better connect with them
• Develop effective communication strategies for different styles

*The DiSC^® online assessment must be completed at least one week prior to the program. Kent State will email you instructions on how to complete the assessment.

A Lean Six Sigma Black Belt is known as a highly trained team leader, communicator, statistical analyst and project manager. In this program you will learn how to use this diverse set of ‘soft’ and ‘hard’ skills to effectively lead critical business projects to successful completion.

Kent State’s Lean Six Sigma Black Belt Training and Certification is a focused, intense program for continuous improvement change agents looking to advance beyond the Green Belt level. These change agents will possess a thorough understanding of all the Lean Six Sigma methods and gain a high-level of competence in the subject matters contained within the DMAIC project phases.

The content of this program will build on the Lean Six Sigma Green Belt level knowledge in the basic principles of Lean and Six Sigma. The Black Belt program is designed for those looking to master the discipline of Lean Six Sigma at an advanced level.You will learn:

• How to Build a Sustainable Culture and Infrastructure of Continuous Improvement
• The DMAIC Project Methodology
• The Tools of Six Sigma, Lean and Theory of Constraints
• How to Use Data to Effectively Make and Drive Decisions
• Skills to Guide Organizations to Gains in Productivity, Quality, Complexity, Cost and Throughput

The live, facilitator-led virtual training is delivered via the Zoom platform in 14, half-day sessions over approximately a one-month timeframe. Participants will engage in the learning with small-group activities, interactive group projects, simulations, case studies, videos, Think-Pair-Share interactions, storytelling, hands-on data exercises using Minitab software, and student-led real-world exercises, in additional to instructor-led discussions.

PROGRAM CONTENT/AGENDA

The program content is developed to provide both conceptual understanding and practical skills in mastering and applying continuous improvement concepts and tools.

Week One: Sessions One Through Four

• Review DMAIC
• Procedures
• Lean Thinking
• Chi-Square
• Correlation
• Regression
• Theory of Constraints

Week Two: Sessions Five Through Eight

• Introduction to Design of Experiments (DOE)
• Full Factorial DOE
• Fractional Factorial DOE
• Central Composite DOE
• Utilizing the Catapult (or Helicopter) for DOE
• Cost of Quality

Week Three: Sessions Nine Through Twelve

• Degrees of Freedom
• Quadratic Loss Function
• MSA Review
• Kanban
• Cellular Manufacturing
• Five-step Minitab Case Study
• Capability for Variables Review
• Unilateral Tolerances
• Data Transformations

Week Four: Sessions Thirteen and Fourteen

• 8D and A3
• 11-Step Minitab Case Study

Project

To earn Kent State’s Lean Six Sigma Black Belt certification, each student must complete an individual project, which will contribute significant results to his/her sponsoring organization.

Minitab/Laptop

To maximize the benefit of this live, facilitator-led virtual program and to realize the return on investment for future Lean Six Sigma projects, Kent State requires that each participant utilize a computer with a camera and microphone during the program.  Participants are also require to have the computer loaded with the most current version of Minitab. A six-month license of Minitab is included with your registration.

Effective communication skills give you the power to achieve success in your supervisory role, as well as in all of your relationships. Influencing others to accept change, creating rapport among work teams and handling difficult conversations require choosing the most productive strategy for keeping the conversation on track and the personalities involved in sync. This program provides you the opportunity to assess communication strengths and weaknesses and to learn a variety of practical, powerful communication strategies that can be applied immediately on the job, with peers, subordinates and supervisors.

• Develop a Communication Style that Generates Trust in the Workplace
• Improve Listening Skills
• Respond More Effectively During Difficult Conversations
• Give Clear Directions to Employees

Do you know how to read and interpret financial statements? Are you comfortable discussing with your colleagues and leaders cost drivers, cash flow, financial ratios and critical elements affecting profitability? Financial data is the universal language of business and it’s important that you have the fiscal acumen to drive results.

This virtual fun, fast-paced business simulation focuses on the foundations of business finance and financial literacy. Working in virtual teams and while filling out the profit and loss statement and balance sheet, participants get instant feedback on how their decisions on matters from customer service to inventory management, impact and influence the bottom line.

In this live, facilitator-led virtual program, you will:

• Learn the Basic Business Finance Language and the Logic of Business – “How It Works.” 
• Understand How Your Business Generates Profit Today and How it Will Need to Grow Profitably in the Future. 
• Understand How to Optimize Working Capital and How the Use of Assets Affects Profitability and Cash Flow. You Will Gain a Better Idea of the Issues That Arise When Scaling a Company for Growth. 
• See How Small Changes in Operations – Such as Enhancing the Information Flow, Improving Purchase Efficiency and Engaging People – Can Significantly Change the Outcome and Improve Bottom Line Results.

Have you found what works to motivate your employees for improved performance?

• Learn About the Many Motivational Options Beyond Increased Pay
• Find Out What Types of Rewards Work in What Types of Circumstances
• Through Practical Activities and Group Interaction, You Will Review the Theories of Motivation and Apply These Theories to Real-world Applications
• You’ll Gain Ideas You Can Use to Impact Employee Performance Upon Your Return to the Workplace

The balance between productivity and work relationships is the key to team success. When people choose difficult behaviors that inhibit a culture of accountability, this balance can be challenging to maintain. For example, the most productive employee may regard work relationships as being irrelevant to success. Or, the resistor-to-change may spread negativity within the work environment. In today’s empowered work environment, leaders must encourage employee accountability for behavior that positively impacts customers, team members and any other person with whom an employee interacts, as well as behavior that impacts results.

• Identify Behaviors that Avoid Accountability
• Overcome Common Reasons for not Coaching People with Difficult Behaviors
• Identify Difficult Behaviors that Create a Negative Impact on Others
• Tie Interpersonal Skills to Performance Competencies
• Develop Strategies for Interacting More Effectively with People who Consistently Exhibit Difficult Behaviors
• Develop Specific Action/Performance Plans for Coaching Resistance to Change in Interpersonal Behavior

When was the last time you or your team sat down and evaluated the lessons learned from either a great decision or a bad decision? Managers, employees and teams are constantly making and implementing decisions, but few examine the process and assess the quality of their decisions. In today's business environment, the impact of a poorly made decision can be costly. On the other hand, a great decision can produce results that will move an organization forward. This program focuses on helping you learn and apply a proven process for making effective decisions utilizing group exercises, movie clips, real-world examples and a team case study to analyze and improve decision-making skills.

• Four Styles of Decision Making and When to Use Them
• Six Important Elements of an Effective Decision Making Process
• The Role of Intuition in Making Decisions
• How to Better Manage Participative Decision Making Processes
• Tools and Techniques that Facilitate Decision Making
• Determine the Return on a Decision
• How to Recognize and Avoid Common Pitfalls in Decision Making

In this program, you will learn basic knowledge on what it takes to carry out projects effectively through the understanding and application of standard project management tools and techniques. It is a nuts-and-bolts program that presents you with "everything you need to know" to manage projects effectively. Examples include:

• Project Introduction – stakeholders, triple constraints, project lifecycle
• Project Initiation, Definition and Leadership – deliverables vs. scope, chartering
• Project Planning – milestones, budgeting, work plans, scheduling, critical path
• Project Execution and Control
• Project Close Out

The tools and principles taught in this program are based on the Project Management Institute's (PMI)® Project Management Body of Knowledge (PMBOK® Guide).

PMI and PMBOK® Guide are registered marks of the Project Management Institute Inc. 

The focus of this program is on the study and application of best practices for writing in today’s diverse, digital and intercultural workplace. Business is driven by new technologies, changing dynamics and the need to communicate with diverse audiences from all over the world. The ability to write clearly and effectively is a vital skill as a professional. This highly interactive program develops essential understanding of rhetoric, audience and business writing conventions to improve your communication skills.

Upon completion of this program, participants will have the skills to:

• Analyze the purpose of any workplace message, anticipate its primary and secondary audiences, and select the best genre for communicating that message.
• Apply the process of organizing, drafting, revising, and editing into workplace messages
• Compose effective workplace messages in a variety of genres, including resumés, emails, letters, press releases, informal reports and formal reports, incorporating and crediting sources as appropriate
• Effectively incorporate visual elements, including graphics and data tables
• Employ successful strategies in work-related activities such as job searches, job interviews, professional behavior on the job and business presentations

In this program, you will learn the characteristics of great leadership and identify the key elements of leadership, how they differ from management and how to make the transition. By understanding the essentials of communication, you will be able to effectively influence others and determine how to engage and inspire colleagues and employees.

You will learn to:

• Understand the Importance of Adaptability and What Behaviors are Required
• Define Sustainability as it Relates to Employee Performance and Results
• Identify Strengths and Opportunities in Your Current Leadership Approach
• Determine What Makes Someone a Great Leader
• Sustain Desired Employee Performance and Results
• Engage and Motivate Employees

Conflict is natural within the workplace and a predictable part of working with others. Yet unresolved conflict negatively affects morale, motivation, communication, attitudes and productivity. Handled appropriately your conflict can lead to positive, cooperative situations.

• Maintain Your Cool in Difficult Situations
• Learn Valuable Communication Skills for Conflict Resolution
• Become Aware of Your Conflict Style Using the Thomas Kilmann Conflict Inventory
• Utilize Five Strategies for Conflict Resolution
• Learn How to Minimize the Negative Aspect of Difficult Situations and Turn Conflict Into a Positive Outcome

Manage discipline effectively and your organization will observe reduced discord among employees, decreased numbers of grievances and increased productivity. You and your organization will experience increased cooperation among employees and sustained positive employee relations, leading to an enhanced organizational culture where everyone is working together toward the same goals.

• View Effective Discipline as an Indispensable Tool for Supervisory Effectiveness
• Handle Discipline Fairly and Consistently to Develop and Sustain Positive Employee Relations
• Use Discipline to Encourage and Obtain Desired Organizational Goals
• Exercise Discipline to Correct Performance, Not Punish Wrongdoing

For the past several months we’ve been living in a scary, unpredictable world. Change is happening at an alarming rate both personally and professionally. You never know what the next text, tweet, post, phone call, email or news report will bring.

So how do you get through it successfully – not only surviving but thriving in this new environment? The learning you receive in Managing Transition and Embracing Change During Challenging Times can help you press the reset button, change your mindset and provide you with valuable tools that will not only help you, but assist you in helping others deal with our new reality.

In this program you will:

• Determine Specific Challenges due to COVID-19 and Best Practices Moving Forward
• Understand the Change Process
• Identify Your Personal Role in a Successful Transition
• Recognize Resistance to Organizational Change and How to Overcome It
• Understand and Develop Your Role as a Change Agent
• Identify Strengths and Opportunities in Your Change Management Approach

In this follow-up to the two-day Essential Skills for Managing Projects program, you will take a more in-depth look at critical topics in project management. The tools and principles taught in this program are based on the Project Management Institute's Project Management Body of Knowledge (PMBOK® Guide).

• Applying the Essential Skills
• Resource Management
• Time Management
• Project Leadership
• Change Management
• Risk Management
• Managing Multiple Projects
• Monitoring and Controlling

PMI and PMBOK® Guide are registered marks of the Project Management Institute Inc. 

Learn how you REALLY operate within a team and how you set your team up for success or failure. This program is designed to teach you, as a leader, how to build teams and group interactions through a totally hands-on experience. Walk away with specific actions to build your current team and integrate new employees into the team.

• Understanding Barriers Inside Your Team
• The Circle of Invitation
• Un-agreed to Expectations are Resentments Waiting to Happen
• Plan, Problem Solve, Process and Improve

OPTIONAL ADD-ON PROGRAM

Organizing and managing the day-to-day activities of a project can be challenging enough. However, successful project managers must also have the skills necessary to develop a high-performing team, make and implement effective decisions, and communicate with and influence stakeholders outside the core project team. The difference between management and leadership will forever be debated; but when it comes to projects, you manage the process and lead the people. This program focuses on five skills necessary to effectively lead a project. Participants will learn to:

• Identify, Communicate With and Influence Stakeholders
• Assign Roles and Responsibilities
• Build an Effective Project Team
• Make Project Decisions
• Run Effective Project Meetings