If I run into technical difficulties, who do I contact?

If you run into technical difficulties, please visit www.kent.edu/it or contact keeponteaching@kent.edu in addition to contacting your college or campus instructional designers and IT support staff for assistance.

Where do I send students for technical support?

If students need technical support, they should contact the HelpDesk (330-672-HELP), submit a request for support or use the Live Chat available at www.kent.edu/it.

How do we account for students with SAS accommodations in a remote environment?

SAS staff are working remotely during regular business hours: Monday through Friday from 8 a.m. to 5 p.m. Students or faculty can email sas@kent.edu to set up an appointment or to arrange a phone consultation. There will be no face-to-face proctoring during the period of remote instruction, and all meetings will be conducted by phone or Microsoft Teams. Students can update or send their course accessibility letters using Access KSU using the typical process. Faculty should continue using relevant accommodations, such as extended testing time. SAS will continue to provide interpreters, transcribers, alternative media, and captioning services for students with those accommodations. If you have questions related to student accommodations in your class or if you are unsure of which accommodations will apply to remote instruction, please contact SAS at sas@kent.edu.

I am worried about being able to access online materials because I don’t have reliable internet access at home and/or have a limited data plan. What should I do?

If you do not have internet at home, please do the following: If you are at a regional campus please speak with your Dean first to see if there are options available to you from your technology team at your campus. If not, or if you are at the Kent Campus, the Division of Information Technology has a limited inventory of Internet Hotspots for students and faculty in need. Please submit a request at https://www.kent.edu/ineedtech