What if I have questions about Residence Services? (Updated March 15, 2020)

Are the residence halls open?

Updated: the residence halls will close on March 20, 2020. You can access your room until March 20 at 5:00 p.m. If you need to enter the hall after this time, you must make arrangements by contacting housing@kent.edu. As previously shared, if you officially checkout of your residence hall room by March 30, 2020 by 5:00 p.m., you are eligible for a refund. Details regarding room and board refunds are still being determined and will be provided at a later date.

Can I still access my hall/room?

Updated: You can access your room until March 20, 2020 at 5:00 p.m. If you are unable to return to your permanent residence or an alternative housing arrangement by this date, you must submit a Permission to Stay Request. The request is not guaranteed and will most likely require you to move to a different residence hall location to support necessary preventative measures. Residence Services will respond to requests on a rolling basis.

What do I do if I am locked out of my room?

If you are locked out of your room through March 20, 2020 at 5:00 p.m., you can use the CBORD Mobile ID app to unlock your room door while on campus. Information on how to install and access the app can be found here: https://www.kent.edu/housing/access. If installing the app is not possible, call (330) 672-3244 for assistance.

If I go home, will I receive a refund or discount on my housing?

The residence halls close on March 20, 2020 at 5:00 p.m. If you officially checkout of your residence hall room by March 30, 2020 by 5:00 p.m., you are eligible for a refund. Details regarding room and board refunds are still being determined and will be provided at a later date.

Does the date I checkout affect my refund?

If you officially checkout of your residence hall room by March 30, 2020 by 5:00 p.m. you are eligible for a refund. There is no incentive for moving out before this date. We know some students will need this full time to plan for their move.

Do I need to un-loft my bed before I checkout of my room?

If you can, please do but it is not necessary. Students will not be charged for leaving their beds lofted.

How do I checkout of my room?

Once all of your belongings are removed from your room, please click here to complete your checkout. This will act as your official checkout from the residence halls. This checkout link must be completed by March 30, 2020 at 5:00 p.m. to be eligible for a refund.

What if I cannot leave campus?

If you are unable to return to your permanent residence or an alternative housing arrangement, you can submit a Permission to Stay Request. Residence Services will respond to requests on a rolling basis.

Can someone pick up my belongings for me?

Yes, we will allow arrangements for this if we have written consent from all occupants of the room. Contact (330) 672-7000 or (330) 672-3244 for whom to send the written consent. From there we will coordinate access and the process for entering the hall with the individuals involved.

Are moving carts available?

Yes, we have limited moving carts available at the Area Desk locations.

Are the Area Desks open?

Yes, currently the Area Desks are open 8:00 a.m. – 5:00 p.m. Monday through Friday. These hours will change after March 20, we will do our best to keep the website up to date if changes occur. You can always receive the latest hours by calling (330) 672-3244.

What about my mail and packages?

Mail and packages can be picked up during the hours the Area Desks are open. Currently, the Area Desks are open 8:00 a.m. – 5:00 p.m. Monday through Friday. These hours will change after March 20, we will do our best to keep the website up to date if changes occur. You can always receive the latest hours by calling (330) 672-3244.

Can my package(s) be sent home?

It depends.We are able to forward items shipped through the post office.Packages that are shipped FedEx, DHL, UPS, and most Amazon packages arenotable to be forwarded. We suggest checking your online tracking or with the company you ordered from to see if you can have the shipping information updated. If a package from one of these companies arrives to the desk and we are not able to forward it, we will return it to sender. If you have questions, please contact your Area Desk.

Are the dining halls open?

Dining locations and hours are listed on University Dining Services website.

Will dining hall locations be open during Spring Break?

There will be no dining locations open during the week of Spring Break (March 21 – March 29).

Is Sibs and Kids Weekend still happening? What about my t-shirt order?

Sibs and Kids Weekend is cancelled. T-shirt monies will be refunded. Please email kic@kent.edu if you have questions regarding your refund.

Can I move my car closer to the residence halls?

Students with satellite lot permits (such as Stadium, Summit East, and Allerton Sports Complex permits) are permitted to park on campus in the C lots while in-person classes are cancelled. All other regulations remain in effect.

How do I contact Residence Services if I have questions?

For additional questions regarding housing, please call 330-672-7000 or email housing@kent.edu

Will PARTA still be running on campus for my student to get into town?

PARTA hours and routes will be posted on their website and updates can be found there.