What if I have questions about Residence Services?

Are the residence halls open?

The residence halls closed on March 20, 2020 at 5 pm.

Can I still access my hall/room?

The residence halls closed on March 20, 2020 at 5 p.m. Only students who made plans with Residence Services can access their hall/room. If you did not make plans by March 30, 2020, Residence Services assumes your room is vacant and will dispose of remaining belongings in the room. If you have questions or concerns, you must contact housing@kent.edu immediately to inquire about your individual situation.

What do I do if I am locked out of my room?

The residence halls are now closed. If you are approved to stay and are locked out of your room, you can use the CBORD Mobile ID app to unlock your room door while on campus. Information on how to install and access the app can be found here: https://www.kent.edu/housing/access. If installing the app is not possible, call (330) 672-3600 for assistance.

Will I receive a refund or discount on my housing?

If you officially checked out of your residence hall room by March 30, 2020 at 5 p.m., you are eligible for a refund. Room rates will be prorated using a daily rate starting with March 21, 2020 through the contract end date. Each student’s daily rate is unique by cohort, room type, and amount paid. Residence hall refunds are in progress but will not be complete until April 30, 2020. Please watch your student account. If you have questions after your housing refund is applied, please contact Kent State’s One Stop for Student Services at 330-672-6000.

Does the date I checkout affect my refund?

If you officially checked out of your residence hall room by March 30, 2020 by 5 p.m. you are eligible for a refund.

How do I checkout of my room?

Once all of your belongings are removed from your room, please click here to complete your checkout. This will act as your official checkout from the residence halls. This checkout link must be completed by March 30, 2020 at 5 p.m. to be eligible for a refund.

Can someone pick up my belongings for me?

Yes, we will allow arrangements for this if we have written consent from all remaining occupants of the room. Email resproxy@kent.edu for information about the process. Once consent is confirmed, instructions will be given.

Are the Area Desks open?

The Quad Desk located in Stopher Hall is open Monday through Friday, from 8 a.m. - 5 p.m. The Quad Desk can be reached at 330-672-3600.

What about my mail and packages?

All mail and packages received by the Area Desks have been returned to sender or forwarded to your home. Students who are still living on-campus, can pickup their mail and packages at the Quad Desk.

Can my package(s) be sent home?

It depends. Items shipped through the post office can be forwarded. Packages that are shipped FedEx, DHL, UPS, and most Amazon packages are not able to be forwarded. We suggest checking your online tracking or with the company you ordered from to see if you can have the shipping information updated. If a package from one of these companies arrives to University Mail Services and they are not able to forward it, they will return it to sender. If you have questions, please contact Mail Services at 330-672-2164.

Are the dining halls open?

Dining information and can be found on the University Dining Services page. 

Is Sibs and Kids Weekend still happening? What about my t-shirt order?

Sibs and Kids Weekend is cancelled. T-shirt monies will be refunded. Please email kic@kent.edu if you have questions regarding your refund.