Text Message Privacy Policy and Terms of Service
Last Updated: March 12, 2026
Important Note
This privacy policy and terms of service only apply to SMS messages sent from the Element451 platform and is separate from other messaging platforms the university may use, including but not limited to KSU Navigate (the university advising platform) and Flash ALERTS (the crisis communications platform).
Privacy Policy for University Marketing Texts
By providing your mobile number and opting in, you agree to receive informational and transactional SMS messages from us related to university marketing, enrollment and student services. Message frequency may vary. Standard message and data rates may apply. Consent to receive SMS messages is not a condition of enrollment or participation.
You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP.
We do not sell, rent or share your mobile number or SMS consent information with third parties for their marketing purposes. Your mobile number may be shared with our SMS service provider solely to enable message delivery. We use reasonable administrative, technical and physical safeguards to protect your information.
For questions about SMS messaging, your data or our privacy practices, contact us at info@kent.edu. Additional terms governing SMS messaging are available in our terms of service below.
Some SMS messages and voice calls may be generated or assisted using automated technologies, including artificial intelligence, to support timely and accurate communications.
Messaging and Voice Communications Terms of Service for University Marketing
1. Overview
These terms govern your receipt of SMS text messages and voice calls from Kent State University (“we,” “us,” “our”) related to university marketing, enrollment or student services communications sent from the Element451 platform.
By providing your phone number and opting in, you consent to receive communications as described below. Consent is not a condition of enrollment or participation.
2. SMS Text Messaging
Program Description
By opting in, you agree to receive informational and transactional SMS text messages related to your interaction with us. Message frequency varies.
Message and Data Rates
Standard message and data rates may apply based on your carrier plan.
Opt-Out
Reply STOP to any SMS message to opt out. For help, reply HELP.
3. Voice Calls (Live or Automated)
Program Description
You may receive voice calls from us related to marketing or enrollment. Calls may be placed by live representatives or through automated systems, including prerecorded or text-to-speech messages.
Opt-Out
You may opt out of voice calls at any time by:
- Following opt-out instructions provided during the call, or
- Contacting us at info@kent.edu.
4. Use of Automated or AI-Assisted Technologies
We may use automated technologies, including artificial intelligence, prerecorded messages or text-to-speech systems, to deliver SMS messages or voice calls in a timely and efficient manner. These technologies are used to support informational and transactional communications and are monitored for accuracy and appropriateness.
5. Privacy
We collect and use your information in accordance with our privacy policy, available above. We do not sell or share phone numbers or consent information with third parties for marketing purposes.
6. Carrier and Service Disclaimers
Mobile carriers are not liable for delayed or undelivered messages. Voice call delivery may vary based on network conditions.
7. Changes to These Terms
We may update these terms at any time. Updates will be posted at this URL with an updated effective date.
8. Contact Information
For questions about these terms or our communications practices, contact Kent State University at info@kent.edu.